FREQUENTLY ASKED QUESTIONS
What methods of payments are accepted?
We currently accept all major debit/credit cards (visa, mastercard, american express, discover, etc) and Paypal.
How long will it take my order to be shipped?
All orders are processed and shipped within 1-2 business days. In some case of custom made product the shipping could take The customer is emailed a tracking number when the order ships. Orders typically arrive within 15-335 business days after the order has shipped. Timelines for arrival depend on domestic location. Delivery delays are not common but can occur and are not controlled by Feel the Anime. Please note, some domestic orders over $100.00 may require a signature for delivery. If an attempted delivery notice is left by the shipping courier, please follow up for redelivery or pickup instructions. Feel the Anime cannot schedule redelivery attempts.
What countries do you ship to?
Currently, we ship to the United States, Canada, The United Kingdom, the European Union and Latinamerica. We are currently working on finding a shipping provider that can service other countries without an excessive delay in delivery, however it might be some time until we can accomplish this for all customers, if you live in another country you can conctact us to email@example.com for more information.
Where do you ship to, and how can i track my order?
Feel the Anime ships to p.o. boxes and u.s. military bases in addition to residential and business addresses.
Please make sure the address is entered in English and correctly formatted to avoid returns. Chileans customers MUST add their Single Taxpayer Identification Number (Rol Único Tributario, RUT) to process the order. Tracking numbers are emailed when the order ships. Once items are shipped, customers may track the package via the shipping carrier indicated in the shipping notification email.
My address is wrong. Can I change my address?
We are unable to change the shipping address once an order has shipped. Please double check the address before completing the order at check out. Make sure apt, unit, or suite numbers are included if necessary. If an address was entered in error, please email firstname.lastname@example.org with the order number and cancellation request immediately. We will cancel the order allowing customers to reorder and input the corrected information. Please note, we cannot cancel orders once they have been shipped.
How can I cancel my order?
Order cancellation requests should be made as soon as possible as some orders may ship the same day. We are unable to cancel orders which have been shipped and are en route to the customer.
I received my tracking number but it’s not updating, could you look into it?
Tracking numbers can take up to 48 hours before updating. If an unusual amount of time passes before showing an update, please send email email@example.com with your order number and we will try our best to look into this for you.
My package says ‘delivered’ but i do not have it, where is it?
Shipping couriers scan packages "delivered" after the mail carrier delivers. If you received a "delivered" status but believe it is has not been delivered, please follow up with the local usps postal delivery personnel or post office for further information. We also suggest following up with persons in the home, residential complex, etc. Who may have retrieved the item on your behalf.
I made a mistake on my order. Can i change or add items to my current order?
If an item change is needed, please email firstname.lastname@example.org with the order number and request an order change or cancellation. The order can be changed or canceled allowing customers to reorder the preferred item and/or add additional items. Please note, we cannot cancel orders once they have been shipped.